PRIVACY POLICY

Contents

1 Introduction.................................................................................................................... 2

2 The information I collect and when............................................................................... 2

3 How I use your information............................................................................................ 3

4 Who I might share your information with...................................................................... 3

5 How I keeping you updated on our products and services............................................. 4

6 Your rights over your information.................................................................................. 4

7 How long I keep your information for............................................................................ 4

8 Giving your reviews and sharing your thoughts............................................................. 5

9 Security........................................................................................................................... 5

10 How to contact us........................................................................................................... 6

Alice Howell, Soprano is committed to protecting the privacy and security of your personal information. I take care to protect the privacy of my customers and users of my services that communicate (online or offline) with me, at events, over the phone, through the website and social media platforms.

I have therefore developed this privacy policy to inform you of the data I collect, what I do with your information, what I do to keep it secure as Ill as the rights and choices you have over your personal information.

I only collect information that I know I will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that I will collect on you, and you voluntarily provide to me on this website/form/service includes:

 

· Your name

· Address

· Telephone number(s)

· Email address

I may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.

· You are under no statutory or contractual requirement or obligation to provide me with your personal information; however I require at least the information above in order for me to deal with you as a prospect or customer/member/service user in an efficient and effective manner.

· The legal basis for processing your data is based on your specific consent/performance of a contract/compliance with a legal obligation that I will have stated at the point the information was initially provided, therefore I will not store, process or transfer your data outside the parties detailed above unless I have an appropriate lawful reason to do so. 

· To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;

· Make available my products and services to you;

· Process your orders;

· Take payment from you or give you a refund;

· For statistical analysis and to get feedback from you about my products, website, and other services and activities. For example, occasionally I may invite you to review a product or service you've bought or used from me. If I do, it's possible that I'll use independent research and feedback providers to act on our behalf;

· To power my security measures and services so you can safely access my website

· Help me understand more about you as a customer, the products and services you consume, so I can serve you better;

· Help answer your questions and solve any issues you have.

I may share your personal data with other organisations in the following circumstances:

 

· If the law or a public authority says I must share the personal data;

· If I need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or

I only keep you updated via my website or social media pages. I do not send out emails or contact your directly about my services.

You have the right to access the personal information that I hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If I agree that I am obliged to provide personal information to you (or someone else on your behalf), I will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

I would ask for proof of identity and sufficient information about your interactions with me that I can locate your personal information.

If you would like to exercise this right, please contact me as set out below.

If any of the personal information I hold about you is inaccurate or out of date, you may ask me to correct it.

If you would like to exercise this right, please contact me as set out below.

You have the right to object to me processing your personal information if I am not entitled to use it any more, to have your information deleted if I am keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact me as set out below.

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as myself are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way I use your information. However, I hope that you would consider raising any issue or complaint you have with me first. Your satisfaction is extremely important to me, and I will always do my very best to solve any problems you may have.

I retain a record of your personal information in order to provide you with a high quality and consistent service. I will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you/some other identifiable action or period, at which point it will be deleted.

When using my website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review my Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Data security is of great importance to [Organisation] and to protect your data I have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.  

I take security measures to protect your information including:

 

· Implementing access controls to my information technology

· I use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all my computer systems, networks and website

· Never asking you for your passwords;

· Advising you never to enter your account number or password into an email or after following a link from an email.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact me by one of the following means:

By email: alicehowell.22@gmail.com

Thank you for taking the time to read my Privacy Policy.

Alice Howell, Soprano

This Policy was last updated on 14thMay 2021